customer service

recent posts on this topic
Photo_StefanWalgerHome_2016Product_1326
company, support, tech   05/25/2016
by Stephani Briggs

Summer season has arrived, and so have contract scams. Some companies will knock on your door and use deceptive sales practices to add new customers. Because we care about you, we want to keep you aware and vigilant of risks. … …read more

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Photo_SmartHomePros_LagunaNiguel_1574-2[1] copy
company, support, tech   05/18/2016
by Stephani Briggs

We’re making smart home simple. At Vivint Smart Home, we believe in constantly innovating so our customers can have the best smart home experience. That’s why we’re excited to announce Smart Home Pros as an authorized dealer and service provider … …read more

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mystory
company   10/23/2014
by McKenna Haug

“the system is well worth it as we found out the other morning. early in the morning we were awakened by the smoke detector going off. we evacuated the house. on the way out, i hit the fire alarm button … …read more

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Photo_Customers_DanaJoshFerrellFamily_SulphurSpringsTX_6531
company   04/16/2014
by Sara Seamons

When Josh and Dana Ferrell made the decision to install a Vivint system in their home, it was about convenience and peace of mind. Josh, a fireman for the city of Plano, is away from home on a regular basis … …read more

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Photo_Customers_KimSeanLowerFamily_OrlandoFL_6747_2000px
company   04/15/2014
by Sara Seamons

The Lower family, from Orlando, Florida, can’t stop talking about their Vivint home automation system. Kim, who directs a program for patients in hospice care, and Sean who works in hospitality in the Disney area, both know and value exceptional … …read more

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MyStoryLive
company   04/14/2014
by Jessica Allen

At Vivint, our customers are our obsession. Second only to serving with honesty and integrity, our customers are our priority, and we strive to always provide exceptional customer service. We truly take Todd Pedersen’s advice to heart. As he started … …read more

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Photo_Executives_Meeting_20120910__0854
company   02/20/2014
by Steve Dixon

How and why we think differently about service at Vivint As the VP of Customer Experience & Operations, I have a bird’s-eye view of many of our customer-facing processes and how our attitude affects our interactions. The top priority for … …read more

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Vivint raised more than $3 million for charity during 2013 through the Vivint Gives Back program. Additionally, nearly 6,500 Vivint employees volunteered their time and collectively donated more than 50,000 hours of service. Vivint Gives Back has been Vivint’s philanthropic … …read more

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Photo_Corporate_CallCenter_CustomerSupport_2013_2683_655px
company   12/10/2013
by Sara Seamons

Here at Vivint, our mission is to simplify your life—which means we’re always looking for new ways to make sure you’re getting what you need. And sometimes what you need is a quick way to get in touch with one … …read more

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MyStory is a weekly post detailing the real experiences of Vivint customers and their stories. This week is a comment from Daniel C. of Lakeland, Georgia.

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