Caring For Our Customers

Caring For Our Customers

Written By

The Vivint Smart Home Team

Vivint is proud to offer an exceptional customer experience with products that simplify lives and give our customer peace of mind. We understand that customer experience does not end with just our products and services, but includes how we interact with our customers.

To ensure that our customers are getting the most care, we take pride by offering a complete in-house service. That means the field service professional who installs your system or the customer care representative answering your questions are all part of the Vivint family. Even during an alarm event, you are connected with a live, Vivint monitoring professional ready to help protect your home and loved ones.

At Vivint, we know that your time is valuable and we are always looking for new ways to better serve our customers. If you have a quick moment while you’re at work and need to speak with us, you can connect with a live agent with our online chat service. No time to talk, but still need help? Our step-by-step online tutorials are readily accessible on our support site for your convenience. If you prefer to speak with someone over the phone, our award-winning customer care team has agents available 24 hours a day, seven days a week.

We are honored to protect what matters most to our customers, all while providing a truly extraordinary experience by making customers our top priority.