here at vivint, we’re always trying to improve our customer experience. and part of taking care of customers like you is making sure you have the most up-to-date technology. you already have a vivint system customized to your home, but what about the software that keeps your touchscreen panel running? lucky for you, all of our panels have automatic software updates so you’ll always have the latest version and the best features as soon as they’re available. read on for some faqs of exactly how our updates work:
what do i have to do to update my system?
what do you have to do? nothing! our software updates are completely automatic, so your panel does all the work for you.
what can i expect during a panel update?
for the most part, you won’t even notice when your panel is updating. the only part of the process noticeable to you is the system reboot, which allows your new update to get up and running. from start to finish, the reboot takes about 3 to 4 minutes.
will my system be working normally after an update? meaning it will arm and disarm, lock my doors, etc. the way it always has?
yes. all your normal settings are preserved during an update, so no changes will occur. if your system was armed before the reboot, your panel will come back up in an armed state after the reboot. no harm, no foul.
how often does my panel need an update?
we try to update our software whenever we make a major improvement to the system. generally we’ll update your panel between 1 and 3 times per year.
have more questions about your vivint system? check out our new support site, or chat with one of our friendly customer care professionals to learn more.