Welcome to Vivint. We are excited about the recent changes in our company and want to make sure that you, our valued customers, have all of your questions answered. Our new name, Vivint, combines the French word “vive” which means “to live” with the English word “intelligent.” We feel this new name better represents our company’s focus on living intelligently through not only home security, but home automation products such as our Go!Control panel and Energy Management package. Keep reading to find out more about our name and brand change and what it means for you.
What does this change mean for me?
While the name and look are different, the great service you are accustomed to receiving and product innovation remain the same. If anything, the service and products will only continue to get better.
At Vivint we are dedicated to helping you simplify your life through new products such as Lighting and Small Appliance Controls, Automatic Door Locks and Video Surveillance. We have also redesigned our website to give you more information and the ability to view your balance and pay your bill online.+
Are you still a security company?
You bet, but now we’re more. Along with our security systems we now offer energy and home management technologies making Vivint a home automation company.
Is the APX name going away completely?
Yes. Habits can be hard to break, but while we are proud of our history as APX Alarm, we will be known as Vivint from now on.
Has the company changed ownership?
No. The company is still the great company you are used to. The leadership is the same and the service will remain the same. Only the name has changed.
Will my billing change?
No. The only change in your billing is that you can now view your balance, payment history and pay your balance online at www.vivint.com. Life for Vivint customers has officially become simpler.
Will I get a new yard sign?
Yes. Within 12 weeks of February 1, a Vivint representative will visit your home to replace your old APX Alarm sign with a new Vivint sign.
Where can I go for questions?
A great way to stay connected with us and stay updated on Vivint news is online. Facebook, Twitter, blog – you name it, we’ve got it. You can also call or email Customer Service anytime.