Sit Down With A Vivint Customer Loyalty Representative
Customer Loyalty checks in/responds to our customers needs, ensuring that each home is getting the best smart home experience possible. We sat down with Chad Dehaas, a Customer Loyalty representative in the Lindon Customer Care center, to talk with him about his role at Vivint and some of his most memorable customer moments.
Tell us about yourself.
I have lived in Utah most of my life and love it. I’m a father of seven children and three are special needs—so family is #1 to me. I like to fix up or repurpose things and I love to make people smile.
Tell me one of your most memorable customer moments.
In the past four years, I have had so many memorable customer interactions; I would say one of the most memorable was an elderly customer who didn’t understand some of the benefits of Vivint. During the conversation, I educated her on the 24-hour smoke and CO detectors and what a benefit it is to have those. She thanked me and expressed how much peace of mind that would bring her and her family. I told her it was my pleasure and that I would be happy to help her anytime. It was just a great conversation.
How is Vivint’s customer experience different from other companies?
Customer Loyalty is a great department to work in. We have great team of people that really cares about the customers and the company. I feel we try very hard to give our customers not just good resolutions but also good interactions. When the call is over, I want that customer to feel they have been treated with respect and to know if they have any questions or need any help they can count on us every time.
Is there anything you’d like to say to our customers?
On behalf of the Customer Loyalty department and myself, I would like to thank our customers for letting us protect their homes and families. It really is an honor!