Live Agent Chat Support

Live Agent Chat Support

Written By

The Vivint Smart Home Team

At Vivint, we recognize how important it is to our customers to have support readily available. Not only do we have a 24/7 Customer Care call center, we also have live agent chat support available 6 a.m.-8 p.m. Monday through Friday and 7 a.m.-5:30 p.m. on Saturdays MST. The chat support team can help you with your online account, billing and even equipment troubleshooting. You can also schedule a technician to come to your home with the chat team.

There are several benefits of chatting in versus calling in. Here is a list of a few reasons to chat in:

  1. You can chat in directly from your computer at work to sort out any billing questions while they are on your mind
  2. You don’t have to wait on hold listening to elevator music
  3. The chat representative can give you links to our support site so that you can visually learn how to change the batteries in your sensor instead of listening to directions over the phone
  4. Chat is mobile compatible so you can chat in from your smart phone or tablet while on the go

Not everyone is an audio learner and it can be difficult to follow troubleshooting steps over the phone. Not to mention, you have to hold the phone while trying to follow along. With live agent chat support, the agent can utilize our support site that is full of how to videos and step by step processes complete with pictures to assist you with your equipment. Chatting in makes receiving quality and comprehensive customer support easy. Try it today by using the “Chat With Us” link on our corporate blog or visit and chat in with the link at the top of the page.