Protecting our military families

Protecting our military families

Written By

The Vivint Smart Home Team

With the Fourth of July just around the corner, we thought it was a good time to honor our military families. At Vivint, we proudly protect those who protect us—overseas and at home. One way we do that is providing the best smart security and smart automation technologies. Another way is by providing special contract terms for active-duty service members and their families. Below is a quick overview of our military policy. For a full description, you can download the policy here.

If you are active-duty military and have questions about our policy or how it relates to your agreement, please contact our special Military Support line at 855.368.8568. Thank you for your service!

Cancellations

We will cancel a service agreement for active duty or reserve military personnel who are deployed to a place we cannot provide service. We will cancel their service agreement if they provide proof of deployment overseas, proof of relocation to a military base, or proof of relocation to a non-serviceable area.

Moves

If you are active-duty military and are moving, we will install an equivalent Vivint system in your new residence* with no activation fee, and no installation charges. We will also waive the $99 move fee.

Deferments

Military personnel can defer payment up to six months in the event of a temporary assignment away from their permanent residence.

*Certain Conditions Apply