meet the ferrell family

meet the ferrell family

Written By

The Vivint Smart Home Team

When Josh and Dana Ferrell made the decision to install a Vivint system in their home, it was about convenience and peace of mind. Josh, a fireman for the city of Plano, is away from home on a regular basis and enjoys the peace of mind that comes from staying connected to his home and family. Dana, a busy mother of three, relies on Vivint to help organize her constant-on-the-go lifestyle.

No one expects the worst to happen, but with their Vivint system the Ferrell’s were prepared for it.

Shortly after their Vivint system was installed, Dana received a phone call from our central monitoring station. Their fire alarm had gone off. Dana had left her home 15 minutes earlier and was sure that it was a false alarm. Because Dana was too far out, Vivint adhered to its policy and dispatched the fire department, just in case. Soon after Vivint notified the local fire department, the Ferrells’ neighbors noticed smoke coming from their home and called Dana about the fire.

Thankfully, the fire department was already on their way and was able to put out the fire immediately. Josh knew from his own experience as a firefighter that without Vivint’s early intervention, the fire would have reached their attic and could have destroyed their home completely. Because quick action was taken, priceless family heirlooms were saved and portions of their home withstood the fire damage.

The Ferrells were amazed by Vivint’s quick response time and deeply grateful to have such caring neighbors, customer service professionals and emergency responders who saved their home.

In March, the Ferrell family joined us for MyStory Live; an event at Vivint headquarters, where the Ferrells had the opportunity to share their incredible story and meet the Vivint team.

The experience was a delight for both the family and for our team. MyStory Live is a fantastic reminder that the work we do as a company really does protect the most important thing in our customers’ lives: their homes and families. We are honored to provide that kind of service.

Check out the Ferrell’s incredible story: