door and window sensor care

door and window sensor care

Written By

The Vivint Smart Home Team

It’s almost daylight savings time! And now is a great time to change the batteries around your home—including the batteries in your Vivint system. To find out which batteries are running low with your touchscreen panel, check out this page and read the “low battery” tutorial under the troubleshooting tab. If your door or window sensors do need fresh batteries, replacing them is a very simple process:

  1. Remove the sensor cover by pressing the tab on the end of the case with your finger. This will disengage the clip holding the cover to the base.
  2. Place a small flathead screwdriver in the slot between the metal clip and the battery and twist the screwdriver slightly while holding back one of the black plastic edges holding the battery. The battery should pop out very easily.
  3. Insert the replacement battery (Panasonic CR2032 or an equivalent lithium battery) with the + sign facing out. If the battery is not facing out, the sensor won’t work.
  4. Call Customer Support at 800.216.5232 to double check that your sensors are functioning at full capacity.