vivint wins two gold medals from the american business awards

P
by Meghan Potts
10 July 2012

Honored for community outreach and customer service

Now that 2011 is all wrapped up, it’s time to look back and appreciate everything we have accomplished. And let’s be honest: we did a good job, team! Our customer service department provided exemplary care and service to more than 600,000 customers.

And our Vivint Gives Back program rallied 3,000 Vivint volunteers, donated over 7,500 hours of service, and donated over $2.2 million to charities and families all over North America.

We’re not the only ones who think Vivint had a great year. The American Business Awards think so too. Every year the ABAs award gold, silver, and bronze Stevie Awards in many different categories judged by more than 200 executives every year. For 2012, the ABAs awarded Vivint two gold Stevie Awards for Customer Service Department of the Year and Corporate Social Responsibility Program of the Year. We are honored to receive these prestigious awards and want to thank everyone who made this win possible.

tags: , , , ,        27 comments
  • Tyler Nay

    Way to go vivint! I’m so proud to say that I work for this company and as a customer myself I’m always impressed by our staff when I call in for anything. You guys seriously rock! Nobody does it like vivint.

  • Mary Smith

    How do I get another sign for my yard?

    • Ian Bell

      If you can send me your contact information we’ll one out to you asap! Thanks! socialmedia@vivint.com

  • Rebecca Wright

    I have had exemplary service from day one. I am proud to be a Vivint customer! Congratulations and keep up the great work!

  • Eric Johnson

    I used to work for Vivint and will always remain a customer, not surprised Vivint took home these awards! Good job guys!

  • James Morris

    You deserve what was rewarded too you, and I honestly say from personnel experience for customer *service*. From the phone call,coming too ones home if problem if issue cant be resolve on phone or online you were right their when needed. Although I am from Texas, and live here in Baltimore we always would say “Think big with your heart and humble with your speech for what one has accomplish will truly be reflected by your customer.

    Keep up the good work, happy to be a little part of the team.

  • Josefina Ojeda

    need to install a security alarma in my house

  • Claude Lavigne

    I have since been in contact with Vivint and they looked into the problem. Disreguard my earlier post

  • kemothy petteway

    we changed the phone service and the vivint system seem to not be working please give me a call

    • Ian Bell

      Kemothy, we’d love to help you out with this! If you can send us your contact information we’ll give you a call and help you figure out your phone problem. Thanks! socialmedia@vivint.com

  • Keith Robinson

    Good Job VIVINT…Gives me hope that I might recieve the same Gold level Customer Service…Vivint customer start date 08.28.2012.
    My GO Control system is very noisy and slow to respond. Remote access is intermittent and my Pan & Tilt camara goes in and out.
    I was given two service schedules 08.29.12 and 08.31.12 both were missed by VIVINT. Have been rescheduled for 09.14.12…I hope that I too will have the Gold level service report to give.

    Keith Robinson

    • Vince Gabino

      I am also getting the same sorry service – or lack of service to be correct.

  • Barbara Betcher

    I just had the pleasure of talking with Allen Johns about my Vivint account. The gentelman was very through, helpful, and understood all the concerns with my account. I know he is an older person, but his manner far surpasses some of the young people I have talked with. Vivint is doing a good thing by hiring older workers who actually know how to talk to people and be sure that the customer receives the best service possible.

    Keep up this good work.

    Barbara Betcher

  • Douglas Harris

    I Love Vivint! I am impressed with all the new technlogy and the your employees knowledge and ability to successfully install these the equipment.

  • pat lynn king

    i am havig a problem with my sytem and do not think i should have to wait a month to have it corrected and feel secure

    • Ian Bell

      Pat,

      I’m sorry that you’ve been having issues! Please send us your contact information and we’ll give you a call ASAP to resolve this problem for you! socialmedia@vivint.com

  • David Hall

    Thanks for everthing.

  • Vince Gabino

    Posted a comment about all the problems I have had last week. Comment was awaiting moderation for days. Now it is gone. Why is that – because I was complaining in this forum. Pathetic service. Going to BBB to complain now since you guys do not give a damn.

    • Ian Bell

      Sorry for any confusion Vince! If you can send your contact information we’ll get your issue sorted out immediately. Thanks again! socialmedia@vivint.com

  • David Hall

    I cant get the carmas to work.

    • Ian Bell

      It looks like you have a service appointment scheduled for today. Let us know how this appointment goes!

  • Karen K

    Validation at last! Your company is awesome, and your customer service is the simply the BEST. It’s nice to see you get the recognition you deserve! 8-)

  • James Booyh

    I have one of your systems installed in my home this week. It is a very good system I am sure of that. I want you to know how lucky you are to have the people that are
    Selling and installing your product. You are very lucky to have these people on your team. I especially want to give thanks to Monica Minton who sold your product also to Michael Coesens who installed it. These people are professionals in your business. I who have had many people under my management in my past years am very proud of your staff. Please take care of them as these people are what makes your company.
    Thanking you I am
    James E Booth

  • elizabeth roberts

    I hate getrting e-mails tellinmg me I have turned on and off myu alarm system. Please deleete this.

    • Ian Bell

      Elizabeth, this is a setting that you can change via the account center. It is a notification setting specifically for your system. if you log in here: http://account.vivint.com then click on “Go!Control web access” then you can change this from the Notifications pane.

  • Jo Ellen Kessler

    This Comment is for Clifton Elliot: I want to notify the compay of his thorough, professional, and pleasant handling of my account. It was so nice to deal with a person who treated the customer in a friendly and understanding manner. He should definitely receive a bonus. Jo Ellen Kessler

  • Barbara

    I would like to thank Matt, supervisor , for helping me to correct all concerns about this great security system. Great PR !!!!