questions answered

questions answered

Written By

The Vivint Smart Home Team

Have a question or concern about your Vivint account or system? We want to help.

There are a variety of ways to contact us and get the help you need. As always, you can call us toll-free at 800.216.5232 or visit But that’s not all. Vivint support departments are now on Twitter. You can follow us, learn from other posted questions, ask your own questions, and get answers just by using one of your favorite social media sites. (@VivintCS) Customer Support (@VivintTech) Tech Support (@VivintHome) Main Vivint Account

Before you tweet your first question, it’s important to know whether you should be contacting Customer Support or Tech Support. For questions about your account (billing, address, contact information, etc.) contact Customer Support. For issues with the functionality of your alarm system itself or its equipment, contact Tech Support. Tech Support is the best place to go for issues such as changing codes, setting up service appointments, reporting broken equipment, and receiving instructions on how to use the system.

At Vivint we are dedicated to making sure you are satisfied and have access to great service. Contact us anytime and let us answer your questions.